OpenEdge Platform

The technology you use to accept digital payments is only the icing on the cake. Behind the scenes, OpenEdge Platform ensures every transaction occurs swiftly and securely, bundled with services that make payments seamless. We want you focused on building your business, not the minutiae behind every credit card payment. We’ll worry about that. Just know that inside your point-of-sale, OpenEdge is working as hard as you are. Here are just a few of the benefits you receive with an OpenEdge payments account.

OpenEdge Care satisfaction ratings

OpenEdge Care

While many claim top-notch support, the depth of knowledge rarely runs deep. In contrast, OpenEdge Care is staffed by experienced professionals who offer valuable services for your business.

  • 24 x 7 x 365 support by phone, email and online
  • Technology, hardware and payment account assistance
  • Dedicated specialists who understand the application through which you process payments

Offline Processing

There are few things more frustrating (for both merchant and consumer) than not being able to process credit card payments due to a network outage. Offline processing from OpenEdge ensures you can continue accepting payments, even when the network goes down. Offline processing engages automatically as soon as it detects a network failure. Transactions are stored securely, then submitted once the system comes back online. This occurs behind the scenes with no effort on your part. Full reporting is available for reconciliations and management, and there is no cost for the service.