Many medical care specialists offer discretionary wellness and package programs -- optional services that can represent significant sources of income for smaller practices. Because these are typically scheduled services rendered on a predictable basis, practices often maintain “cards on file” for these recurring transactions. While convenient, there’s a potential downside – declined payments resulting from lost, expired or outdated card information.
Patient payments and billing are in a state of transformation. Government regulation, insurance involvement and new technologies are driving change in the business of delivering health care.